Return & Refund Policy

Last updated: August 2026

At Moonlit Lotus, every piece is handcrafted with care. Please read our return and refund policy before making a purchase.

Returns

We accept return requests within 14 days of delivery.

To qualify for a return, items must:

• Be unused and in their original condition.
• Be returned in their original packaging.
• Include proof of purchase.

Customers are responsible for return shipping costs unless the item arrives damaged or an error was made with the order.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized items.
• Sale items.
• Gift cards.
• Items damaged through misuse or improper handling.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Photographs of the product.
• Photographs of the packaging.

We will review the request and work with you to resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, you will be notified of the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account.

Exchanges

Exchanges may be offered depending on product availability.

Contact Us

For questions regarding returns or refunds, please contact us through our website or social media pages.

Moonlit Lotus

Art • Spirit • Transformation