Shipping Policy

Last Updated: September 2026

Thank you for shopping with Moonlit Lotus! We carefully prepare and package every order to ensure your items arrive safely.

Processing Times

Orders are typically processed and prepared for shipment within 2–5 business days. Handmade or made-to-order products may require additional processing time.

Business days do not include weekends or holidays.

Shipping Rates

Shipping costs are calculated at checkout based on your order, shipping method, and destination.

Estimated Delivery Times

Once your order has been shipped, delivery times will vary depending on the destination and shipping carrier. Please note that estimated delivery dates are not guaranteed, as delays may occur with the shipping carrier.

Tracking

When tracking is available, you will receive tracking information once your order has been shipped. Please allow some time for the carrier to update the tracking information after your package has been accepted.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your address, please contact us as soon as possible.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed or redirected.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier. If your tracking information shows an unusual delay or your package appears to be lost, please contact us and we will do our best to help you determine the next steps.

Damaged Items

We carefully package our products, especially fragile items such as statues and crystals. If your order arrives damaged, please contact us as soon as possible and include clear photos of the damaged item and packaging.

We will review the situation and work with you toward an appropriate resolution.

International Orders

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country. Customs processing may also cause additional delivery delays.

Questions?

If you have any questions about your order or shipping, please contact Moonlit Lotus through our website or social media.

Thank you for supporting Moonlit Lotus and our small business. 🌙🪷